Cancellation Policy

As of August 8th  2020, we will be implementing a new Booking Policy. We will require a $30 deposit for all scheduled services. Deposits can be sent to Kayla@pristinecleaninglondon.ca. Deposits are required to guarantee your appointment and MUST BE SENT DURING BOOKING. The deposit will be deducted from your total amount during checkout. All appointments require 48 hour notice of change. What this means is that if you have an existing appointment and you need to cancel or reschedule it, you are required to give us 48 hours notice or you will lose your deposit. This helps keep our schedules for our employees full. 

In the event that Pristine Cleaning London needs to cancel a scheduled cleaning appointment 24 hours notice will be given to client. If Pristine Cleaning London fails to give 24-hour notice client will be offered a %15 discount on your next clean.

We appreciate the advanced understanding. Should you wish to know more about this reach out to us via email at Kayla@PristineCleaningLondon.ca!